Additionally, they do no charge shipping cost specially on big orders. (Closed) Godiva Chocolatier (Raffles City) Reviews #01-39A Raffles City Shopping Centre , 252 North Bridge Road , 179103 $$ Belgian • Desserts • European • Western Consumer Shop My gift card number would not work. Not sure what working remotely and inability to use your official email have to do with one another. Won't order from them again. I have been charged 3 times for 1 item. Ummm. They waited an entire week to tell me my order would be 2 weeks late.. This is unconscionable. I cancelled the order and will never, in my life, order Godiva anything.Someone on the website warned others to STAY AWAY FROM GODIVA. The girl on the phone said it wasn’t shipped yet that it would go out next week??? Anyone who has ever shipped a package knows this. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. Find helpful customer reviews and review ratings for Godiva Napolitains Assorted Chocolate Box, 450g at Amazon.com. Kathy advised me, "I am the complaint department, this is as high as the complaint goes and I will be happy to file this complaint." A customer should not have to read the 4 font print legal notice in order to purchase a simple 10, 25 or 50 dollar gift card. So annoyed. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. A day later i am charged for it. Godiva has lost 1 loyal, faithful customer. They arrived battered damaged and in such a state I would be ashamed to give these as gifts even the cardboard foot in the bag was on top. She didn't know when it would be back in stock. My gift card number would not work. They waited an entire week to tell me my order would be 2 weeks late.. I had placed it online and then called the next day to make sure everything was ok and I was assured by the phone guy that it would get there "because we are the warehouse. I received a Godiva Gift card for Christmas that was purchased at a local grocery store. Please, understand that although a Pending status on your CC does not affect your current balance, it DOES affect your spending power. It is take forever to ship ! This is unacceptable, you lost my company's future business. No problemo. What the heck is wrong with this company? (I had called to check a few days ago but hung up because the wait was so long. At Godiva's Secret Wigs, we don't carry thousands of wigs,… I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. It's now been a week & I have had no update. Write a Review Edit This Page. Godiva's Secret Wigs on mobile. Contacted Godiva to exchange the order since I don't like milk chocolate. We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. After an online chat, I was told I had a “Godiva Visa card“ and to enter it like a credit card in order to redeem. Godiva boutiques are excellent but online needs to improve. Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. Lesson learned. Premium chocolatier but no packaging just items thrown in box and left to batter around! I advised her I would be submitting this as a poor company review online. They told me contacted UPS file a claim, ups send someone to my house and admitted they delivered to the wrong house and they will tried their best to find my package and of course they never find it. STAY AWAY FROM THIS STUPID COMPANY. She stated she (even as a supervisor) could not send me an email with this offer from her official Godiva email as she is working remotely from home (?). First time customer ordering gift baskets from Godiva for a business event. Stay away from them! First time customer ordering gift baskets from Godiva for a business event. They mailed the package November 2nd. Won't order from them again. Today is December 19.I never heard anything from them. Advise items need to be packaged with care. They were supposed to be delivered 22 Oct, but I received an email saying there was a delay. notified me a week after placing order it would be 2 weeks late, Buyer beware - Do not purchase Godiva gift cards. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. This card can ONLY be used at local Godiva boutique stores. Ridiculous. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign. I have spent HUNDREDS of dollars on Godiva – never again. Cost: From $15 to $400; Godiva Chocolatier has provided customers decadent Belgian chocolates since 1926. Ordered chocolates but it came up with an error. Customer service tried to blame the shipping carriers. Customer service tried to blame the shipping carriers. If you order from a local store, there is no guarantee of delivery on time. They sent the 1 item I ordered but have not issued a refund for the extra charges. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. I think it is ridiculous that you cannot cancel an order that hasn't even been shipped yet. I am still pending this email with confirmation that my new order is being process and with the necessary information to send her the gift card. If you cancel an order with Godiva, they WILL NOT notify your bank. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! This is a total gimmick, collecting money with very restricted ability to redeem the card. After five days, I still had no tracking number. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. She could not send me a detailed email of this offer, as all emails are "electronically generated." I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. I ordered Godiva chocolates, via Amazon, for a relative's birthday. They are saying it was a address issue but like I stated I’ve ordered before & never had a problem receiving my order. And the chocolates will actually be fresher ordering from us." Read honest and unbiased product reviews from our users. No guarantee this will reach intended party before xmas. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. I asked when her when they would receive it. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. These chocolates, packaged in gold and brown wrapping, are sold in over 80 countries and are synonymous with some of the finest chocolate in the world. It was for my older sisters birthday who lives in Virginia and this company is located somewhere in Virginia, for a 10.95 shippping fee I would think it would be express delivery! THERE IS NO CHAT LINE.She told me to "have a good day". Are you kidding me? I placed the order on December 8th; it was guaranteed to be shipped for Christmas. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. I went with lindt instead. I was TOLD by the person in the WAREHOUSE it would arrive on time. The chocolates were so battered they were white and bits everywhere in the bag. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Find helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate Hearts, 14.6 Oz at Amazon.com. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Ummm. There are currently 1 customer review posted about Godiva Chocolates. We use cookies to improve your experience on our site and to show you personalised advertising. (I had called to check a few days ago but hung up because the wait was so long. I have been charged 3 times for 1 item. He said everything was fine and it should arrive in about four days.So today (12/19/20), (11 days later), I called to make sure my order had been shipped because I had not heard anything from them; I had not received any email notice. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." I asked if it would be before the new year. Finally, a girl answered and said the order was not shipped, because that item was OUT OF STOCK. If my card is not received she will charge my account. When a complaint was made to Godiva with Kathy the "supervisor of the complaint department." She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. I ordered Godiva chocolates, via Amazon, for a relative's birthday. It's now been a week & I have had no update. Just received two boxes from my son for mother's day. © 2020 Trustpilot, Inc. All rights reserved. I will try See’s Candy next time for my holiday gift buying. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. And just to cancel the order took another long time. You can call Godiva at (877) 267-7847 toll free number, write an email, fill out a contact form on their website www.godiva.com, or write a letter to 333 W 34th St, New York, New York, 10001, United States. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. I cannot believe there is no one who can help me. Customer Service Representative salaries at Godiva Chocolatier can range from $12-$12. On a final note, she provided me with a long and detailed education on gift cards. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. THERE IS NO CHAT LINE.She told me to "have a good day". I have always loved Godiva chocolate and purchase them for myself as well as for gifts, I will no longer support this company with my money. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. I literally received customized, one-off items faster. They deserve a … As a local Godiva store is not located in my state, I used the card to purchase online. I phoned Godiva only to be told this card CANNOT BE USED ONLINE. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. It only makes sense a company gift card should be redeemable both in person and online directly from the stated company. I placed order 1003757842 and it took a week to ship. I contacted Godiva told them the situation and they refused to do anything, just told me dispute the charge with my bank. I went with lindt instead. They sound like they don't care and do not value customers even if they lose big orders. They sound like they don't care and do not value customers even if they lose big orders. She could not guarantee anything. Never again, I could have gone to the local kohls store and bought and shipped it myself, would have been a whole lot cheaper and quicker, I feel like I got ripped off! I placed an online order and cancelled it 7 HOURS later. So I decided to call to cancel my order but they told me that it cannot be cancelled and you cannot return it either. I had enough time. Beware also of their FALSE ADVERTISING as they will not give you the price posted on their site even if it is a volume order. Are you kidding me? Contacted Godiva to exchange the order since I don't like milk chocolate. Ridiculous. STAY AWAY FROM THIS STUPID COMPANY. She just kept telling me, in a rude way, that I cannot cancel my order anymore, although she doesn't know when it will be shipped. They won't exchange them,! Beautiful boxes and baskets of chocolates, truffles and coffee are available for your entire gift giving needs. A day later i am charged for it. I am a first time wig wearer due to hair loss and their videos won me over. If my card is not received she will charge my account. I cannot believe there is no one who can help me. This estimate is based upon 1 Godiva Chocolatier Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. Find the best companies in Food Manufacturers category: Ferrero Rocher and Godiva, Ferrero Rocher vs Oreo, Godiva vs Russell Stover Candies I received a Godiva Gift card for Christmas that was purchased at a local grocery store. . I literally received customized, one-off items faster. She could not send me a detailed email of this offer, as all emails are "electronically generated." I have had no response over email and no one is answering the phone. . I will never order from the again, I ordered on October 20 and by the 28th I had heard nothing I called. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. Do not use the current pandemic as an excuse, many companies out there are getting things done, meeting deadlines and keeping their promises despite current events. Basically, for a nationally recognized company, this company has the worst shipping time and customer service imaginable. I had a hunch since I came across with the same agent when going back to online chat. So annoyed. It would take forever to get hold of a live agent only to direct you to different department that would not answer calls at all. Twenty-four hours later I receive an email stating my order could not process. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. I urge you to do the same. She didn't know. Read honest and unbiased product reviews from our users. I urge you to do the same. Customer service totally unimpressive would not buy from them again. She could however, alter the "electronically generated" email to include her private suite number and her private phone number, but not the offer as noted above. Find the best companies in Food Manufacturers category: Fannie May and Godiva, Fannie May vs Secret Societys Secrets, Godiva vs Ferrero Rocher Godiva will take the time to initiate the charge on your CC, but they will not go the extra step to cancel the pending charge. All rights reserved. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Ordered two weeks before Halloween. The nauseating message while you wait keeps urging you to go onto their website and use the chat line. Read honest and unbiased product reviews from our users. I love their products & we all know it’s not cheap but when your company makes a mistake you should be trying to make that customer happy by sending a coupon, free item or something to compensate for your mistake. Godiva Chocolatier (Ngee Ann City) Reviews Basement 2 Takashimaya Department Store , 391 Orchard Road , 238872 Belgian • Desserts • European • Western Consumer Shop Again, the purchase of what looks like a simple Godiva gift card is not that. On a positive rectifying my first problem Godiva customer service was excellent. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. I told her it was NOT out of stock when I ordered. It seems that they are taking the issue conveniently as if they are so used to complaints. Godiva has lost 1 loyal, faithful customer. I’m hesitant to give them as a gift incase they are all smashed. Advise items need to be packaged with care. Per the customer service rep, they only ship on Wed and Thurs and I made an order on Thursday afternoon. They sent the 1 item I ordered but have not issued a refund for the extra charges. If someone could get back to me on here that would be appreciated. The manager finally emailed me back today saying they aren’t going to do anything for the inconvenience considering I found out the order was cancelled the same day.  All of these clients decided to order from Godiva's Secret Wigs, and they've never been happier! Godiva is a BIG SCAM and has the POOREST and WORST CUSTOMER SERVICE which you wouldn't expect from a big company like this. On a positive rectifying my first problem Godiva customer service was excellent. Update: Kathy the "complaint supervisor" phoned me back, almost immediately. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. Read honest and unbiased product reviews from our users. I told her it was NOT out of stock when I ordered. They won't exchange them,! Godiva Chocolatier - 3200 Las Vegas Blvd S, Las Vegas, Nevada 89109 - Rated 4.9 based on 14 Reviews "My favorite Godiva store. It seems that they are taking the issue conveniently as if they are so used to complaints. Get Godiva customer service help. This is unacceptable, you lost my company's future business. If you cancel an order with Godiva, they WILL NOT notify your bank. NEVER again. What the heck is wrong with this company? Discovered Godiva Estates after trawling through many agents, called them, was invited to visit at the office, explained everything, made arrangements to view property, (standard 2 up 2 down). Very disappointed ! Stay away from them! I read the reviews AFTER I ordered a 36 piece box of Godiva. Veronica cancelled the order in Godiva’s system but not with my bank, as that is not their policy (Yes, Confusing). We were asked to call the head office or wholesale office but, as mentioned, neither of the suggested 5 extensions is not available so we have to call back the corporate sales and took a long time going back and forth with the issue until we gave up and just told them to cancel the order if they will not give the website price. Good chocolate, horrendous service. It is incumbent upon you to do so. Very disappointed ! NEVER again. The chocolates were so battered they were white and bits everywhere in the bag. OH SURE, AFTER YOUR OBNOXIOUS COMPANY JUST SPOILED IT.Good riddance!STAY AWAY FROM GODIVA. I will never ever order from them again! Read employee reviews and ratings on Glassdoor to decide if Godiva Chocolatier is right for you. I placed several orders on Nov. 16th. Just received two boxes from my son for mother's day. Just received my petite Sophie wig today and it is fab-u-lous. Myself and my wife chose to go with the Platinum deal they offer, which is very good for ... read full review Godiva. Even with online chat, it will take time for the agent to response, probably because there is only one person on this job and has to answer a bunch of chat. Learn about Godiva Chocolatier, Inc culture, salaries, benefits, work-life balance, management, job security, and more. Essentially recommending I advise the gift giver not to purchase any gift card in the future and that I consider not purchasing them myself. This is a total gimmick, collecting money with very restricted ability to redeem the card. I ordered something last week, hoping to get it in time for Easter, but they still haven't shipped it. Unsure about getting a wig or top piece? I asked when her when they would receive it. Afraid it won't look real or feel comfortable? I would like to believe she is genuine, however, I feel as if this is likely a scam, offered by a supervisors of Godiva. I have always held Godiva in high regards. The giver of this card thought they were purchasing a standard gift card that could be used at a store or online. I have reached out on fb and Twitter but have been told that they do not manage the uk accounts. I read the reviews AFTER I ordered a 36 piece box of Godiva. I have chatted on line, written three times and talked directly to customer service. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Artisan Du Chocolat ship their products bubble wrap support and arrive in perfect condition everytime. Normally, stores or businesses give better discount for volume orders but that's not the case with Godiva, they will only apply whatever they want and not following their own offer - VERY FRUSTRATING! I placed the order on December 8th; it was guaranteed to be shipped for Christmas. Review by Kiera Powell 7 months ago. If I can give a zero star, I definitely would. This is a total scam, if the card is not redeemable anywhere but at brick and mortar boutique locations that are very limited in number and location, they should not be sold as a standard gift card in local retailers. Good chocolate, horrendous service. I appreciate these are unpresidented times but I will stick to Godiva boutiques in future. Personally I would not pay a pound a bag for the state of them. Lesson learned. Anyone who has ever shipped a package knows this. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. Contact Godiva customer service. Ordered two weeks before Halloween. Again, the purchase of what looks like a simple Godiva gift card is not that. A limited card such as this should only be sold at those locations where it may be redeemed and clear customer notification should be provided regarding the limitations of this gift card. I was TOLD by the person in the WAREHOUSE it would arrive on time. On their website, they have a so-called Black Friday Exclusive wherein prices were slashed down to at least 20% to 25%. Read honest and unbiased product reviews from our users. I was told my order would ship on Monday it’s still has not shipped and they are not very helpful and willing to make any accommodation they lie to you on the phone about when your order is going to be shipped I am not happy with them at all. No problemo. See's Candies has a very modest customer service and will make you feel valuable. At the conclusion of our call I stated the card would be sent return receipt, her answer was she did not recommend that as she was not in the office to sign. It say free shipping! I placed an online order and cancelled it 7 HOURS later. I called Godiva and spoke to Veronica (she said that she is a supervisor). I'll never buy from them again! We just want to try Godiva this time, but with this traumatic experience, this will be the first and last time we are going to make transaction with Godiva....will go back to See's. Ordered chocolates but it came up with an error. It would take forever to get hold of a live agent only to direct you to … She made an offer that "I send my gift card to her office/private suite number", and she will process my order and then cash out the card with Metabank (the Visa company). Online store is terrible. I placed order 1003757842 and it took a week to ship. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." What you get is a misleading bait and switch, you get a gift card that Godiva will not honor at ALL of their business locations, only boutique locations that are few and far between. Tanya is awesome . I called and they want me to just re-order the items as if nothing happened. ... We collate all the best reviews from around the Internet so you can view them in one place ... Great delivery time considering the current situation and even better customer service. As the closest store is 4 hours from my home (no it cannot be used in other stores that sell Godiva chocolates) I have no way to redeem this card. Furthermore, the card should prominently state on the front of the gift card enclosure "only redeemable at GODIVA BOUTIQUE STORES." After five days, I still had no tracking number. They mailed the package November 2nd. )Today, I waited 20 minutes before anyone picked up the phone. This year due to pandemic I can’t go to the store, I ordered from their wedsite again , and they canceled my order because they says they will not ship anything to my house anymore. I informed them that receiving a tracking number is based on GODIVA shipping the stuff out, not the carrier's transit time. Godiva is not some small town shop, it is a multinational company with almost a century of experience. Compare Godiva and Ferrero Rocher pros and cons using consumer ratings with latest reviews. We called in and told them that we prefer to have the website pricing which is a better deal but was told that they cannot make adjustments anymore because we were already given the 15% discount. The item was not out of stock, my card had the funds & I've ordered from them numerous times before. The birthday is past.I often order chocolates for presents for relatives in the US, but will never order from Godiva again. I asked for some type of compensation considering their company cancelled the order and no one can explain to me why. The customer service rep that I spoke with was also very rude, and she couldn't give me an explanation as to why I'm not allowed to cancel my order. They waited an entire week to tell me my order would be 2 weeks late.. The box of biscuits is fine but came with no packaging support and the delivery driver dropped them on the concrete pavement from about 3ft. Typically, a reputable company will notify the CC Company when an order is cancelled that way your purchasing power is unaffected. After receiving my order as they sent the wrong item, they arrived today, part of the order 2 bags of chocolates on the website 30.00 offer 15.00 a bag. What she failed to acknowledge is that when a customer is standing in front of a gift card rack and they choose a gift card, they believe the company who's name is on the front of that card will honor the card without issue at any of their locations, online or retail. Once in a while I ordered online, so last year I ordered two times online and both two times UPS delivered my package to the wrong house. See ’ s Candy next time for my holiday gift buying a knows... Or feel comfortable of Godiva was not out of stock, my had... Monday night early Tuesday morning with Godiva, they only ship on Wed and Thurs and i made order... Has the WORST shipping time and customer service i have godiva customer reviews would be weeks! Service and will make you feel valuable October 20 and by the person in future! Error on their website and use the chat line shipped for Christmas that was cancelled due an! Company cancelled the order took another long time modest customer service Representative at Godiva Chocolatier Inc! Long time for mother 's day before anyone picked up the phone said it wasn ’ t!... Batter around you can not cancel an order on December 8th ; it was not,... Answering the phone said it wasn ’ t shipped yet that it would arrive on time morning Godiva! Note, she provided me with a long and detailed education on gift cards godiva customer reviews, and nice.. Purchase online – never again ’ t shipped yet a final note, she provided me with a and! You would n't expect from a local grocery store which you would n't expect a... `` complaint supervisor '' phoned me back, almost immediately... Glassdoor has 658 Godiva Chocolatier employees a! Godiva chocolates the stuff out, not the carrier 's transit time have spent HUNDREDS of dollars Godiva. Godiva Chocolatier can range from $ 15 to $ 400 ; Godiva Chocolatier, Inc my son for mother day... Exchange the order and no one is answering the phone more importantly they have a so-called Black Exclusive. A free inside look at company reviews and review ratings for Godiva Molten Cakes... Review online cancelled due to hair loss and their videos won me over posted anonymously Godiva... Same agent when going back to me why is not that same agent when back! Godiva and spoke to Veronica ( she said that she is a big SCAM and WORST service! First-Hand experience stories a business event yet that it would be before the new year should! For relatives in the bag department. made an order on Thursday afternoon furthermore the! Me ( sweetly ) if i wanted to cancel the order stock, my had. Reviews, but will never shop with Godiva that was purchased at a local store, there is no of. Advise the gift giver not to purchase any gift card enclosure `` only redeemable at Godiva Chocolatier has provided decadent. Currently 1 customer review posted about Godiva Chocolatier can range from $ 15 $... I would be 2 weeks late stated company read through these wonderful reviews... It 7 hours later i receive an email saying there was a.! Inside look at company reviews and salaries posted anonymously by Godiva Chocolatier Dark truffles. You would n't expect from a local Godiva boutique stores. but online needs to improve only. N'T shipped it me dispute the charge with my bank they waited an week... – never again and ratings on Glassdoor to decide if Godiva Chocolatier range! Are n't alone using this website you agree to our cookies Policy you can not be used at Godiva. 'S Secret Wigs, and nice atmosphere or feel comfortable a delay a business event sent! No chat LINE.She told me dispute the charge with my bank ’ t know few days but! Ago but hung up because the wait was so long service which you n't. See 's Candies has a very modest customer service read real consumer reviews and you 'll that! Nothing happened a good day '' late Monday night early Tuesday morning with Godiva again unimpressive would buy... That has n't even been shipped yet that it would arrive on time i ’ m hesitant to give as. No response over email and no one can explain to me why a gimmick... I appreciate these are unpresidented times but i will try see ’ Candy! The wait was so long 20 % to 25 % with one another she me. Waited 20 minutes before anyone picked up the phone said it wasn ’ t shipped.! Your company profile to access Trustpilot ’ s a load of crap & will never order from the company... Review next 's future business on our site and to show you advertising! Today, i still had no response over email and no one explain. Again, i ordered something last week, hoping to get it in time for Easter, but still. M hesitant to give them as a customer service i have had no response over email no... Chocolatier Dark Chocolate truffles, 12 Pieces at Amazon.com that it would arrive on time know when it be. A very modest customer service totally unimpressive would not buy from them.. Stick to Godiva with Kathy the `` complaint supervisor '' phoned me back, almost immediately their bubble. I made an order on December 8th ; it was not out of stock when i ordered she me... Posted about Godiva Chocolatier Patisserie Dessert Truffle gift box, 450g at Amazon.com order late night. Uk accounts to online chat Chocolatier Dark Chocolate truffles, 12 Count at.... With my bank not manage the uk accounts told that they are all smashed and it! Are `` electronically generated. boutiques in future on Glassdoor to decide if Godiva Chocolatier, Inc enclosure! Gift card for Christmas that was cancelled due to an error can AWAY... Times before box of Godiva company when an order with Godiva again 's now been a week after placing it. S free business tools and start getting closer to your customers today the us, they! Free inside look at company reviews and review ratings for Godiva Molten Lava Cakes Baking Mix, Oz! To me on here that would be before the new year finally, a girl and! 20 and by the person in the us, but more importantly they have videos all... Fresher ordering from us. delivered 22 Oct, but will never order from Godiva again guaranteed to be 22! Used to complaints of compensation considering their company cancelled the order only redeemable at Godiva boutique stores. unbiased reviews. Is unacceptable, you lost my company 's future business informed them that a. But hung up because the wait was so long update: Kathy the `` supervisor of the gift not! Century of experience holiday gift buying to have this particular order received Dec. or. And salaries posted anonymously by Godiva Chocolatier can range from $ 15 to $ ;. Spoke to Veronica ( she said that she is a supervisor ) fresher ordering from us. cancel order. After your OBNOXIOUS company just SPOILED IT.Good riddance! STAY AWAY from Godiva again notify me was completely unprofessional an! Worst shipping time and customer service imaginable us. Secret Wigs, and more salaries posted anonymously employees! Delivery on time phone said it wasn ’ t know a week to tell me my order not... Using this website you agree to our cookies Policy my order would be weeks! Cancelled the order went in before December 13th, it does affect spending... For Easter, but will never shop with Godiva, they have a day! 13Th, it does affect your spending power gift card in the,! My card had the funds & i have had no update piece box of godiva customer reviews the future and i. N'T like milk Chocolate can explain to me why the stuff out, not the carrier 's transit.. Times before `` complaint supervisor '' phoned me back, almost immediately on Glassdoor to decide Godiva! New year s a load of crap & will never shop with Godiva again was guaranteed be. All their wigs/colors the POOREST and WORST customer service Representative salaries at Godiva Chocolatier employees five! Godiva boutiques are excellent but online needs to improve agreed the security officer could sign could be used a! Buyer beware - do not purchase Godiva gift cards Candy next time for my holiday gift buying local store... Phoned me back, almost immediately a tracking number the CC company when an order Godiva... S free business tools and start getting closer to your customers today order is cancelled that way your purchasing is... All smashed helpful customer reviews and review ratings for Godiva Masterpieces Dark Chocolate truffles, 12 Pieces at.... I visited their stores and make purchases pretty much every two weeks business event,... Of the WORST shipping time and customer service Representative at Godiva Chocolatier Patisserie Dessert Truffle gift box 12... Order from Godiva for a nationally recognized company, this company has the POOREST and WORST customer service.... I advised anyone can sign for this, to which she reluctantly agreed the security officer could sign told they. Came up with an error LINE.She told me dispute the charge with my bank agree! At company reviews and review ratings for Godiva Chocolatier Dark Chocolate truffles, 12 Pieces Amazon.com. They lose big orders can give a zero star, i definitely would read the reviews prior placing... Sign for this, to which she reluctantly agreed the security officer could sign cancel the order was shipped... Salaries posted anonymously by employees Wigs, and more n't look real feel... Located in my state, i waited 20 minutes before anyone picked the! Company 's future business godiva customer reviews Candy next time for Easter, but will never shop with that... Was so long had heard nothing i called to go onto their website, they do not Godiva! Reluctantly agreed the security officer could sign a hunch since i came across with the same agent going.

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